Such little time with so much to talk about

I have... an almost insane amount of things to talk about with my new job. There are just so many small things that people should know about it is amazing! A little disturbing at times but mostly very, very intresting.

 

They all intermingle so making seprate posts about each topic is testing my creativity. And the last thing I want to do is make a gicantic post with all the topic mixed in.

 

So! With that said and soon to be done... I should have something other then a rant about a not'so'happy customer. Yeah...

Please answer all questions with words

Answering questions with a generalized sound that may or may not be a yes is all well and good with your friends or family because they know you.

 

It will never be appropriate when dealing with a doctors office. They need real words and not grunts. If you do make the unfortunate decision to do this then do not get upset with them for having no bloody clue as to what you meant your grunt to be interpreted as.

 

It implies that you have no respect for the person you are supposed to be talking with. Especially if you are chatting away with the doctor in front of them just prior to doing this.

A good ol' fashion post

Just making sure everything is in good working order.

The art of spelling your name.

Now, I can understand some frustration with having to spell your seemingly simple name to people over the phone. Yes Smith is very easy but when you have other people spelling it Smythe it isn't simple.

I can't begin to tell you how many people get offended (and condescending) when I ask them to spell both their first and last name. Street names are even worse with designers tweaking the spelling or making two words be one word. It wouldn't bother me so much if I wasn't setting them up as a new patient.

Thats right, people are getting upset at me for making sure their medical records are right.

Then we have people that call in to set/check appointments that tell me a different name then what was entered. Don't say Bob if you registered under Robert. And for the love of all don't say 'oh I don't know why I set this up with that name. I never go with it. No I want to leave the file as is.' this does not make lives easy. The same goes for when you use a nick name in place of your proper one.

I can't tell you how offended one patient was when I asked them to spell their last name that seemed to consist of only z,c,s&y's. It' just blows my mind.

Same Old Change

Well.... After having switched from the moving world to the realm of a doctors office I have found that people are still the same.

Case in point, the doctors do have a life out side of treating patients. They do have families that they want to spend time with and while they do take good care of themselves they do get sick and need time off. Watching our doctors work when they should rest is the most heart breaking thing.

Also, we can not pull them out of surgery just because you have one little question. Would you like it if they were pulled away from you during your appointment? No, you wouldn't like that. Please don't do this to others.

But! It is only a few that do this. Most people are just happy to get in and out. Then there are a few that bring us goodies. I hate to say it but people that bring little treats like coffee or cookies are so awesome.

I will say this though, if you are very nice and understanding when things are thought to scheduled, being nice and understanding will keep you on the receptionists mind. This means that even thought there is no call list, if you were super understanding they might remember you and call you up if an opening happens. THIS DOES NOT MEAN IT WILL HAPPEN!!! The receptionists get a lot of calls and names with thoughs calls. It just helps them help you.

I will expand on this stuff more later. :3

First Self Storage Auction

We just had our first in house 'Storage Wars' style auction. It was a hit.

This shocked us because we only had one unit up for auction today. There was an amazing amount of interest and it happened fast. It was fast, neat and clean. Our company will be using this method from now on.

If you are thinking about going to an auction like this, you really should try it. Call around and ask if a company does in house auctions. Find out who to talk to and then when to show up. Don't show up late or you might just miss it.

Happy hunting.

Experienced Movers & Renters

I'm not actuly refering to the moving company, but to it's customers.

I just spoke with a gentlemen that was wonderfully polite and understanding. He knew when and were he wanted to move and had a good idea of how things went. He was getting a few estimates is wonderful. He even said that he had found that he understood that the best time to move was in the middle of the month.

This last part is what makes me the happiest.

Lots of people get upset when they want to move in the first or last week of the month. Regardless of if it is a local or long distance move, this time frame is always busy. Most of these people tend to be renters and unfortunately because of leases they tend to get the short end of the stick. All this can tend to make people cranky. It is even worse for the person that doesn't like to move or hasn't been in charge of setting up their own move before.

Timing is everything. Also, this guy made my day.