Customers and Delays

Ah... It's always good to start the day getting screamed at by a customer for another company getting delayed. The short of it is my company accidentally moved a box to his home in Arizona instead of his daughters home. They were both moving from the same house to different locations so unfortunately it can happen. A mistake happened and the box was not picked up as scheduled by the mail service. Things were fixed and everyone was happy.

This last bit is a tad exagerated.

The gentlemen mostly screamed and swore at me on the phone. He was so loud that my co-workers could listen in from a few desks away. Our HR manager was sitting next to me during it and afterwords said if he had been on the receiving end he would have hung up on him. That's how bad this gentalmen was.

I managed to get him to go on hold three times. the first was so I could collect myself and call the woman who set up the pickup. I asked her if she preferred poison or a bullet. She laughed and then said she would contact the mailing company to see what was up.

I picked up his line and let him know the mailing company was being contacted and that he would be called back about it. He was not happy and started screaming about everything under the sun. Including paying for his stay in Arizona. The worst part? He wanted the person who set up the pickup date for the box. My HR guy said not to give him her number because while we are used to him (and can laugh at it) she was not.

After he screamed at me some more I got his number so she could call him. I answered a few more calls and then called her to let her know what was going on. As soon as I said hi she said she should have taken the poison. Apparently he had called a few other people that work for us and gotten her office number.

While it seems like this customer 'won' or something like that, he didn't. His actions just further proved why we try to not end up servicing customers like him. There are so many notes on his account right now I'm amazed the computer still runs. As soon as this latest possible move is completed I'm pretty convinced that we will refuse to move him a third time.