Wednesday, September 1, 2010

Customer Etiquette

If you are going to be rude to someone at least have a valid reason for it. if you call one day asking for something that policy says they can't tell you over the phone, don't call in the next day claiming you asked about something totally different and that the company policy is ridiculous. Better yet, admitting to being rude and then threatening to wright a 'very nasty review' if your demands are not met.

This is an excellent way to make sure that a company will not want to work for you.

This is almost as effective as making a mistake in writing your notes and saying the company lied. Exasperatingly when said customer had made a joke about it being on Friday the 13th.

When this happened I got chewed out three times that day. By my boss, the sales agent and then the customer. I got the customer to read his notes and corrected him that no, the 13th was a Friday and not a Saturday. Talk about lesson learned.

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