Cancel vs Reschedual

Please remember that when you call to  reschedule your appointment to another day or time say "reschedule". 

Pleas remember that when you call to cancel your appointment because you no longer feel that you want it say "cancel".

Do not say you want to cancel your appointment and then get angry because you really wanted to reschedule. This is two separate process that take time to correct. Please understand this if you make this mistake.